Pokemon TCG Pocket is the latest title from The Pokemon Company. The game is launched worldwide on 30 October 2024. It offers classic Pokemon Cards in a new dimension. I was playing the game as soon as it came into the store. What I liked the most was the insane graphics and details on each card. Considering this can happen to any of you, I made this guide on Pokemon TCG Pocket Customer Support and how to contact them.
You can also check our Pokemon TCG Pocket Codes guide to learn about how the codes work, where to find them and use them to receive freebies.
Table of Contents
What is Pokemon TCG Pocket Customer Support?
When playing a new title, we often face hurdles in understanding several things. These problems hamper the gaming experience and push us away from playing the game again. However, developers always are active in answering any queries that we have.
We may come up with an issue that is not described in the FAQs. Besides, some of us may face unique problems along the way. So, the game developers always keep a gate open to reach out and help us in any way that they can. This happened to me. After playing some time, I came up with an issue and needed to reach the developers. Because I don’t see the solution on the existing FAQs.
In the latest title from the Pokemon Series, the same can happen to any of the players. Considering this, the game developers are ready to solve any issues. So, Pokemon TCG Pocket customer support is where players can reach out with anything in-game or outside. It may include game crashes, malfunctioning, some unwanted errors, etc. You can use the Pokemon TCG Pocket customer support option to get any help you want.
How to Contact Pokemon TCG Pocket Customer Support?
To contact Pokemon TCG Pocket customer support, you need to go through a few steps. Don’t bother to read the as the process is pretty easy. Follow these steps to contact the team and get your desired answer.
- Open the game and click on the Three Bar Icon in the bottom right corner.
- Click on the Other option, it will open a new window for you.
- Choose the Customer Support option.
Take note, clicking on the customer support option will take you outside the game and open the official FAQ portal of Pokemon TCG Pocket. You will see several options based on the game activities and features. You can look for your queries in those answers and sections. However, if you do not find the particular thing you looking for, then follow the steps given below to reach out the customer support directly.
- Click on any of the articles and the new page will show a “Submit a Request” button.
- Read the policies, then choose your issue from the drop-down menu.
- Now, a form will appear. You need to enter your Email, Name, Region, Language, Platform, OS Version, Application version, Support ID, Player Name, Device Model, Current Status, Type of Error, Details, etc.
- If you have any proof of the incident, attach them (Images, videos, etc.)
- Now, mark the box as Yes and click on Submit.
So, you should wait after submitting an issue. The developers will soon contact you regarding a solution. Till then, enjoy the game!
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